Trust & safety
Industry-leading 99.7% 5-star ratings.
Curated caregivers and a local team — so the vacation stays a vacation.
99.7%
Shinyu 5-star ratings
Fewer than three stays in a thousand aren’t 5-star. That’s the best in the business.
7x
Better than a typical marketplace
Typical apps sit around 97% 5-star ratings. We’re at 99.7%, and that’s 7 times better than the competition.
Vetting
Four gates. Most applicants don’t pass all of them.
01
Evaluation
Who they are, how they live, and whether they actually know the work — animal knowledge, home setup, availability, and how they’d handle a hard situation. Most people who apply do not make it past this.
02
In-person interview
A face-to-face sit-down with our Albuquerque pet-care professional. In person captures what a written application can’t.
03
Mock service
We require proof of how they handle a real pet-care service using our app.
04
Background check
A screening before anyone appears in the app. Standard, and non-negotiable.
When you need us
You get a person, not a ticket.
Our local Albuquerque team stands by to help with logistics, caregiver selection, a last-minute change, or a stay that isn’t going the way it should.
Coverage
Insured, bonded, and backed for emergencies.
Insured & bonded
Every booking made in the app. You’re not relying on a handshake and a good feeling.
Emergency vet coverage
Up to $25,000 on eligible bookings.
Photo and video updates
Secure payments.
Coverage terms depend on the booking. Nothing here is a policy document — read the details in the app before you confirm.